Last updated: 22 April 2026
1. Purpose of This Policy
This Refund Policy explains when and how refunds are handled for services engaged with Rasp International, a proprietorship firm based in Agra, Uttar Pradesh, India (“RASP”, “we”, “us”). By engaging our services or making any payment to RASP, you agree to the terms set out below. This policy should be read together with our Terms of Service.
RASP International has been operating in the export-import consultancy space since 2005 as a family-run enterprise. We are ISO 9001:2015 certified and registered under MSME. We stand behind the quality of our work and resolve refund requests fairly and promptly.
2. Scope of This Policy
This policy covers all paid services offered by RASP including but not limited to DGFT licensing support, export incentive advisory (RoDTEP, RoSCTL, Duty Drawback, MEIS, SEIS), IEC registration, Digital Signature Certificate procurement, Export House Certificate processing, customs advisory, buyer research, market entry consulting, export growth marketing, Google Workspace reselling, and any paid digital products or subscriptions sold through raspinternational.in.
3. Initial Consultation
Initial discovery calls and first-level consultations are generally offered free of charge at RASP’s discretion. No refund applies where no payment has been made.
Where a paid strategy session has been booked, a full refund is available if cancelled at least 24 hours before the scheduled slot. Cancellations within 24 hours of the scheduled slot are non-refundable but may be rescheduled once at no additional cost.
4. Consulting and Advisory Retainers
Advisory retainers and monthly consulting engagements are billed in advance as per the applicable Statement of Work (“SOW”) or proposal. If you wish to discontinue a retainer, written notice must be provided at least thirty (30) days in advance as set out in our Terms of Service.
Fees paid for the current billing cycle are earned on engagement and are non-refundable once work for that cycle has commenced. Fees paid in advance for future cycles, where no work has been delivered or scheduled, are refundable in full less any direct third-party costs already incurred.
5. DGFT Licensing, IEC, and Government Filings
For assignments involving government filings such as IEC registration, Advance Authorization, EPCG, DFIA, RCMC, RoDTEP registration, and similar DGFT or CBIC submissions, our professional fee is split into two components: a filing fee charged on engagement and a completion fee charged on successful issuance of the licence or approval.
The filing fee covers case preparation, documentation review, portal submission, and follow-up with the authority. This component is non-refundable once the application has been submitted to the concerned authority.
Government fees, statutory charges, stamp duty, digital signature costs, and any third-party charges paid to external vendors or authorities are strictly non-refundable under all circumstances, as these are paid directly to the respective authority or vendor and are outside our control.
If an application is rejected by the authority despite correct filing by RASP, we will refile at no additional professional fee, provided the rejection is not due to incorrect or incomplete information supplied by the Client.
6. Export Incentive Claims
Engagements involving export incentive claims are often structured as a success fee arrangement, where our professional fee is a percentage of the incentive actually credited to the Client’s account. In such cases, no fee is charged if no incentive is received, and therefore no refund applies.
Where a fixed advisory fee has been charged for incentive strategy, documentation review, or claim preparation, this fee is non-refundable once the advisory has been delivered. Timelines for incentive disbursement are governed entirely by the DGFT, CBIC, or relevant authority and are not within RASP’s control.
7. Buyer Research and Market Entry Projects
Buyer research, market research, and lead generation projects are fixed-scope engagements with agreed deliverables. Payment is typically structured as a 50% advance and 50% on delivery.
The advance is refundable in full if the project is cancelled by the Client before research work has commenced. Once research has started, the advance is non-refundable, as significant time and effort are invested in data gathering and buyer identification.
The balance payment is due on delivery of the agreed report or buyer list. RASP does not guarantee buyer conversion, order volume, or commercial outcomes, as these depend on market conditions, product fit, pricing, and Client responsiveness.
8. Google Workspace and Third-Party Subscriptions
Google Workspace subscriptions sold by RASP as an authorized reseller are governed by Google’s own refund and billing terms. RASP facilitates provisioning, billing, and basic support but does not set refund terms for Google Workspace.
Any professional fee charged by RASP for workspace setup, migration, training, or custom configuration is non-refundable once the service has been delivered.
9. Digital Products and Downloads
Paid digital products such as export guides, templates, checklists, toolkits, or on-demand courses purchased through raspinternational.in are final sale and non-refundable once the download link has been delivered or accessed. This is standard practice for digital goods and is stated clearly at the point of purchase.
If a digital product is defective, incorrectly delivered, or materially different from its description, please contact us within 7 days of purchase and we will either resolve the issue or issue a full refund.
10. Cancellation by RASP
RASP reserves the right to decline or discontinue any engagement as set out in our Terms of Service. If RASP terminates an engagement without cause before work has been delivered, all undelivered portions of prepaid fees will be refunded in full within 14 business days.
If an engagement is terminated due to Client breach, non-payment, false information, or conduct that could damage RASP’s reputation, no refund applies for work already performed or committed.
11. How to Request a Refund
All refund requests must be made in writing. Please email info@raspinternational.in with the subject line “Refund Request” and include the following details:
Your full name and business name, invoice number and date of payment, service engaged, reason for the refund request, and any supporting documents or correspondence.
We will acknowledge your request within 2 business days and issue a written decision within 7 business days of receiving complete information.
12. Processing Time and Mode of Refund
Approved refunds are processed within 7 to 14 business days of approval. Refunds are issued to the original mode of payment wherever possible. Bank transfer, UPI, and credit card refunds may take additional time to reflect depending on the issuing bank or payment gateway.
All refunds are issued in Indian Rupees (INR). Foreign exchange rate differences between the date of payment and the date of refund are not borne by RASP. Payment gateway charges and banking fees deducted by third-party processors are non-refundable.
13. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with your bank or card issuer, we request that you contact us first to resolve the matter directly. Wrongful chargebacks filed without prior written communication with RASP may result in suspension of services, recovery of associated bank fees, and referral of the outstanding amount for legal recovery.
14. Dispute Resolution
Any dispute arising from this Refund Policy shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, conducted in Agra, Uttar Pradesh, in English. The courts at Agra, Uttar Pradesh shall have exclusive jurisdiction for any proceedings not subject to arbitration.
15. Changes to This Policy
RASP reserves the right to revise this Refund Policy at any time. The revised policy will be published on this page with an updated “Last updated” date. Refund requests will be handled as per the policy in effect on the date the original payment was made.
16. Contact
For any questions, clarifications, or refund requests, please reach out to us at:
Rasp International
A-39, New Agra Colony, Agra, UP 282005, India
Email: info@raspinternational.in
Phone/WhatsApp: +91 8218043048
Website: raspinternational.in